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frequently asked questions

eq2connect Psychologists Bunbury & Telehealth

Frequently Asked Questions (FAQ)

What services do you offer?

We provide:

Therapy for adults and couples, specialising in Emotionally Focused Therapy (EFT) to help improve relationships and emotional well-being.

Professional supervision for early-career psychologists and mental health professionals.

Workshops, events, and retreats (coming soon) focused on mental health, relationships, and professional growth.

Where are you located?

Our practice is based in Bunbury, Western Australia, offering in-person therapy sessions. We also provide telehealth therapy for clients across Australia.

Do you offer online therapy (telehealth)?

Yes! We provide secure and confidential telehealth therapy sessions via video calls, making it easy to access support from the comfort of your home.

What is Emotionally Focused Therapy (EFT)?

Emotionally Focused Therapy (EFT) is a research-based approach designed to help individuals and couples strengthen emotional bonds, improve communication, and navigate relationship challenges. EFT is highly effective in addressing issues like conflict, disconnection, and trust rebuilding.

How can couples therapy help my relationship?

Couples therapy can help by:

Improving communication and emotional connection.

Resolving ongoing conflicts and misunderstandings.

Strengthening trust and intimacy.

Helping partners navigate life changes together.

Understanding our dance of conflict and how to repair it.

Do you offer therapy for individuals?

Yes, while we specialise in relationship therapy, we also work with individuals dealing with stress, anxiety, depression, trauma, and relationship challenges.

We also provide eft for individuals (EFIT)

How do I book a session?

You can book a session by:

Contacting us through our website contact form HERE

What should I expect in my first therapy session?

In your first session, we’ll discuss your concerns, goals, and history to understand how we can best support you. It’s a safe space where you can share openly without judgment.

Who do you provide supervision for?

We offer professional EFT supervision for:

Early-career psychologists

Mental health professionals

Therapists looking for ongoing professional development

EFT therapists

What kinds of workshops and retreats do you offer?

We are developing workshops and retreats focused on:

Relationship skills & communication

Mental health & emotional well-being

Professional growth for therapists

Stay tuned for updates on our upcoming events (which can be found in the menu 'events')

How much do sessions cost?

At eq2connect, we are committed to providing high-quality counselling services that are accessible and transparent. Below, you will find our current consultation fees, as well as information on Medicare and private health rebates.

Consultation Fees

One Hour Consultation: $240

One Hour Consultations After 5pm: $250

One Hour Couples Counselling: $250

Medicare and Private Health Rebates Apply

The APS National Schedule of Recommended Fees 2023 suggests a standard 46 to 60-minute consultation fee of $300. Our fees are set to remain competitive while ensuring high-quality support for all clients.

Can I claim a Medicare rebate for counselling sessions?

Yes. If you have a Mental Health Care Plan (MHCP) from your GP you may be eligible for a Medicare rebate.

Do private health funds cover counselling?

Many private health insurance providers offer rebates for counselling sessions. The rebate amount and eligibility depend on your specific health fund and level of coverage. Please check with your provider for details.

Do I need a referral to book a session?

No referral is needed for private counselling sessions. However, if you wish to claim a Medicare rebate, you will need a referral and a Mental Health Care Plan from your GP.

How do I pay for my session?

For ease of your sessions with us, we store your card details on a secure payment platform. We collect payments 24 hours before your session & your medicare rebate is processed on the day of your session.

What happens if I need to cancel my appointment?

We understand that unexpected circumstances arise. We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a fee.

Do you offer bulk billing?

Bulk billing is generally not available; however, Medicare rebates significantly reduce the out-of-pocket cost for eligible clients.

If your require further financial assistance to access our services please contact us to discuss your individual circumstances.

Do you offer telehealth counselling appointments?

Yes, we offer telehealth counselling sessions, which can be conducted via phone or secure video conferencing. Medicare rebates also apply for telehealth consultations if you have a valid Mental Health Care Plan.

How long is a standard counselling session?

Each session lasts 60 minutes

How can I book an appointment?

You can book an appointment by contacting us through our website contact form HERE